Return Policy

Return and Refund Policy

Last updated: 8/15/2026

Because all items in our store are made specifically for you using print on demand production, we're unable to accept returns or offer refunds for reasons such as ordering the wrong size, changing your mind, or simply not liking the item once it arrives. Since nothing is pre-made or held in stock, we can't restock or resell returned items the way a typical retailer can.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a printing error, we'll gladly arrange a free replacement or refund, there's no need to send the item back to us. Please contact us at pcitstore2024@gmail.com within 25 days of your delivery date and include a clear photo of the issue so we can process your request quickly. Claims submitted after 25 days can't be honored.

Incorrect Address

If an order is returned to our printing partner due to an incorrect or incomplete shipping address provided at checkout, reshipment requires placing a new order, which may come with additional charges. Please double check your shipping address carefully at checkout.

Lost Packages

If your tracking shows an unexpected delay or your package appears lost, please reach out to us at pcitstore2024@gmail.com within 25 days of the estimated delivery date, and we'll open an investigation with our shipping partner.

How to Request a Replacement or Refund

Email us at pcitstore2024@gmail.com with your order number, a description of the issue, and a photo if applicable. We aim to respond within 3 business days.